If we’ve made a mistake with your order, or if for some reason you’re not satisfied with your new item, please contact us within 14 days of receiving your order. We’ll be happy to offer you a refund or store credit – excluding shipping costs – under the following conditions. If you have any questions, please don’t hesitate to contact us!
Send email to email@example.com to obtain a return authorization, and we'll send you instructions on how to return your item to us. Please do not send a return back to us before contacting us for authorization.
All returns must be mailed within 14 days of order arrival date. Returns received after this period will be issued a store credit.
Items must be unworn, in perfect condition and in their original packaging (i.e. we can’t accept returns of items with boxes or other packaging torn open).
Sale or discounted items are issued store credit only.
Shipping costs on returned merchandise and/or edited orders are non-refundable
For your protection, we recommend shipping via insured/certified mail or UPS/FedEx Ground service, so you have a record of the return. Goods must be returned with original packaging, in perfect unused condition.
We take your privacy seriously. Any information we collect from you is for the sole purpose of processing your order and will never ever be sold, exchanged, or otherwise disclosed to anyone. We promise!
Terms of Service:
Our toys are handmade with lots of care and attention to detail! Part of the beauty of being handmade is that no two items will be *exactly* the same except in quality, approximate dimensions and features. Please be aware that due to differences between computer monitors, the color you see on your screen may vary from the color of the actual product. If you have any questions about colors, features or anything else, please ask (firstname.lastname@example.org) before ordering.
We will get to work as soon as we receive your order, and we'll ship your package to the address you provided during checkout within 3 business days (but as soon as we can!) of your completed payment. Please check your mailing address before placing your order, as Thingamatink is not responsible for the loss of orders due to an incorrect address provided during checkout.
For orders within the domestic US, we offer flat rate shipping of $6.95 by USPS First Class Mail (1-3 days average). Delivery confirmation is included, so you'll be able to track your package at the USPS.com website.
Lost or stolen packages:
Thingamatink is also not responsible for theft of your package once it's been delivered. If mail theft may be an issue in your area, please email us (email@example.com) and request that your package be shipped with Signature Confirmation. Additional charges may apply.