Shipping & Returns
We will get to work as soon as we receive your order, and we'll ship your package to the address you provided during checkout within 3 business days (but as soon as we can!) of your completed payment. Please check your mailing address before placing your order, as Thingamatink is not responsible for the loss of orders due to an incorrect address provided during checkout.
For orders within the domestic US, we offer flat rate shipping of $6.95 by USPS First Class Mail (1-3 days average). Delivery confirmation is included, so you'll be able to track your package at the USPS.com website.
Lost or stolen packages:
Thingamatink is also not responsible for theft of your package once it's been delivered. If mail theft may be an issue in your area, please email us (email@example.com) and request that your package be shipped with Signature Confirmation. Additional charges may apply.
If we’ve made a mistake with your order, or if for some reason you’re not satisfied with your new item, please contact us within 14 days of receiving your order. We’ll be happy to offer you a refund or store credit – excluding shipping costs – under the following conditions. If you have any questions, please don’t hesitate to contact us!
- Send email to firstname.lastname@example.org to obtain a return authorization, and we'll send you instructions on how to return your item to us. Please do not send a return back to us before contacting us for authorization.
- All returns must be mailed within 14 days of order arrival date. Returns received after this period will be issued a store credit.
- Items must be in perfect condition and in their original packaging (i.e. we can’t accept returns of items with boxes or other packaging torn open).
- Sale or discounted items are issued store credit only.
- Shipping costs on returned merchandise and/or edited orders are non-refundable
For your protection, we recommend shipping via insured/certified mail or UPS/FedEx Ground service, so you have a record of the return. Goods must be returned with original packaging, in perfect unused condition.